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Request Quote

Customer Satisfaction Survey

Please answer all the questions below. We look forward to your input.

Ratings:
1 = Poor; 10 = Excellent/Very Satisfied

Discovery

How did you find out about Fabrico? *

Was it easy to find the information you needed on the website?

N/A

No

Yes

Did you fill out one of our forms?

N/A

No

Yes

If you requested information from the website, how quickly did Fabrico respond?

N/A

1

2

3

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5

6

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8

9

10

What was the overall quality of your on-site experience?

N/A

1

2

3

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6

7

8

9

10

Sales Experience

Was the Fabrico sales person courteous and professional?

N/A

No

Yes

How would you rate the technical competence of the Fabrico sales team?

N/A

1

2

3

4

5

6

7

8

9

10

Did the sales team respond in a timely manner?

N/A

No

Yes

Was the sales team able to provide a quote in a timely manner?

N/A

No

Yes

Was the sales team able to provide samples in a timely manner?

N/A

No

Yes

Did the samples meet your needs?

N/A

No

Yes

Was the sales team able to answer all your questions?

N/A

No

Yes

How easy was the ordering process?

N/A

1

2

3

4

5

6

7

8

9

10

What was the overall quality of your sales experience?

N/A

1

2

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9

10

Expertise

How would you rate Fabrico’s knowledge of material types and brands and their use in your application?

N/A

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3

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8

9

10

How would you rate Fabrico’s converting expertise?

N/A

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6

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8

9

10

How would you rate Fabrico’s adhesives expertise?

N/A

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9

10

How well would you rate Fabrico’s ability to match and provide the appropriate materials, adhesives, and converting capabilities

N/A

1

2

3

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5

6

7

8

9

10

How does Fabrico’s materials, converting, and adhesives knowledge compare with other converters?

N/A

1

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8

9

10

What market(s) are you in?

Aerospace

Automotive

Defense

Electrical

Electronics

Medical

Solar

General Industrial

Product Quality

Did Fabrico have the materials selection you were looking for?

N/A

No

Yes

Did Fabrico have the adhesives selection you were looking for?

N/A

No

Yes

Did Fabrico have the converting capabilities you required?

N/A

No

Yes

How would you rate the overall quality of products you received from Fabrico?

N/A

1

2

3

4

5

6

7

8

9

10

Did the product match the specifications you required for your application?

N/A

No

Yes

Did the product perform as expected?

N/A

No

Yes

Was the product received in good condition?

N/A

No

Yes

How accurate was the ordering process?

N/A

1

2

3

4

5

6

7

8

9

10

Did you receive the appropriate paperwork with your order?

N/A

No

Yes

Was the paperwork clear and understandable?

N/A

No

Yes

Overall, how satisfied are you with Fabrico products?

N/A

1

2

3

4

5

6

7

8

9

10

How would you rate Fabrico’s delivery practices?

N/A

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9

10

Support and Service

How would you rate Fabrico’s after-delivery experience, including return authorizations and credits?

N/A

1

2

3

4

5

6

7

8

9

10

How would you rate Fabrico’s problem resolution capabilities?

N/A

1

2

3

4

5

6

7

8

9

10

Was response to your service request prompt?

N/A

No

Yes

Was your service contact knowledgeable?

N/A

No

Yes

Was your service contact courteous and helpful?

N/A

No

Yes

If service was scheduled on-site, how would you rate the experience?

N/A

1

2

3

4

5

6

7

8

9

10

How would you rate Fabrico’s service overall?

N/A

1

2

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5

6

7

8

9

10

Overall Customer Satisfaction Experience

How satisfied are you with Fabrico’s performance on this project?

N/A

1

2

3

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5

6

7

8

9

10

How would you rate Fabrico for ease of doing business?

N/A

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9

10

How likely are you to use Fabrico on your next project?

N/A

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9

10

How likely are you to recommend Fabrico to others?

N/A

1

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8

9

10

What areas would you suggest improvements in the next project?

Contact Info

First name *

Last name *

Company *

Job title *

Phone *

Email *

Comments

Thank you for taking the time to complete our Customer Satisfaction Survey.

© 2020 EIS Fabrico
All Rights Reserved
4175 Royal Drive, Suite 800, Kennesaw, GA 30144
Contact Us at 866-715-2399

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