Customer Satisfaction Survey

Thank you for taking the time to complete our Customer Satisfaction Survey. Please answer all the questions below. We look forward to your input.


Ratings:
1 = Poor; 10 = Excellent/Very Satisfied 
Discovery
How did you find out about Fabrico?*
 
Was it easy to find the information you needed on the website?
 
Did you fill out one of our forms?
 
If you requested information from the website, how quickly did Fabrico respond?
 
What was the overall quality of your on-site experience?
Sales Experience
Was the Fabrico sales person courteous and professional?
 
How would you rate the technical competence of the Fabrico sales team?
 
Did the sales team respond in a timely manner?
 
Was the sale team able to provide a quote in a timely manner?
 
Was the sales team able to provide samples in a timely manner?
 
Did the samples meet your needs?
 
Was the sales team able to answer all your questions?
 
How easy was the ordering process?
 
What was the overall quality of your sales experience?
Expertise
How would you rate Fabrico’s knowledge of material types and brands and their use in your application?
 
How would you rate Fabrico’s converting expertise?
 
How would you rate Fabrico’s adhesives expertise?
 
How well would you rate Fabrico’s ability to match and provide the appropriate materials, adhesives, and converting capabilities with your application?
 
How does Fabrico’s materials, converting, and adhesives knowledge compare with other converters?
 
What market(s) are you in?
Product Quality
Did Fabrico have the materials selection you were looking for?
 
Did Fabrico have the adhesives selection you were looking for?
 
Did Fabrico have the converting capabilities you required?
 
How would you rate the overall quality of products you received from Fabrico?
 
Did the product match the specifications you required for your application?
 
Did the product perform as expected?
 
Was the product received in good condition?
 
How accurate was the ordering process?
 
Did you receive the appropriate paperwork with your order?
 
Was the paperwork clear and understandable?
 
Overall, how satisfied are you with Fabrico products?
 
How would you rate Fabrico’s delivery practices?
Support and Service
How would you rate Fabrico’s after-delivery experience, including return authorizations and credits?
 
How would you rate Fabrico’s problem resolution capabilities?
 
Was response to your service request prompt?
 
Was your service contact knowledgeable?
 
Was your service contact courteous and helpful?
 
If service was scheduled on-site, how would you rate the experience?
 
How would you rate Fabrico’s service overall?
Overall Customer Satisfaction Experience
How satisfied are you with Fabrico’s performance on this project?
 
How would you rate Fabrico for ease of doing business?
 
How likely are you to use Fabrico on your next project?
 
How likely are you to recommend Fabrico to others?
 
What areas would you suggest improvements in the next project?
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