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How satisfied are you with EIS’s performance in fabricating your parts?
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If your response to the above question on performance was "poor" or "very poor", please provide a brief description of the experience.
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Quoting: Was the EIS team able to provide a quote on your fabricated parts in a timely manner?
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If you responded "No" in the timely quoting question, please provide a brief description of the experience. Please let us know your expected time required to respond to a quote request.
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How would you rate the overall quality of fabricated parts you received from EIS?
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If your response to the above question on product quality was "poor" or "very poor", please provide a brief description of the experience.
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Are your parts received from EIS in good condition?
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If you responded "No" in the received product condition question, please provide a brief description of the experience.
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Do you know who your EIS Customer Service representative for fabricated parts and services is and how to contact them?
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How accurate is the ordering process? For example, did you receive the correct part with the correct quantity, at the correct price?
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If your response to order processing accuracy was "very poor" or "poor", please provide a brief description of the experience.
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How would you rate EIS’s delivery practices i.e. carriers, incoterms, special instructions followed, etc?
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If your response to delivery practice was "very poor" or "poor", please provide a brief description of the experience.
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Does the product match the specifications required for your customer's application?
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If you responded "No" in the product meeting specification, please provide a brief description of the experience.
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Would you like us to call you to discuss any issues or concerns?
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First Name:*
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Last Name:*
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Company:*
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Job Title:*
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Phone:*
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Email:*
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Comments:
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